FAQ's

What products does Heloise offer?

Heloise specializes in luxury women’s formal wear, focusing on bespoke, tailor-made garments that combine elegance with comfort.

Can I get my garment customized?

Yes, in addition to our catalogue, we offer customized sizing and tailoring options to ensure each piece fits you perfectly for an elevated and personalized experience.

What is your pricing philosophy?

We aim to deliver top-quality luxury apparel at accessible prices, making premium fashion attainable without compromising on craftsmanship.

Where is Heloise based?

Heloise is proudly an Indian brand headquartered in Mumbai, with aspirations to serve customers globally.

How do I place an order?

Orders can be placed directly on our website with easy steps to select styles, sizes, and customization options.

What is the delivery timeline?

Customized orders typically take 2 weeks for production and delivery, products displayed on the website ship within 5-6 business days.

Do you ship internationally?

We currently ship within India, with plans to expand to international shipping soon.

What is your return or exchange policy?

We accept returns or exchanges within 7 days of delivery for non-customized products provided the terms and conditions for returns and exchanges are met. Customized orders cannot be returned unless there is a manufacturing defect.

How do you ensure quality?

Every Heloise garment undergoes strict quality checks at each stage, from fabric selection to final finishing, ensuring you receive impeccable products.

How can I contact Heloise customer support?

You can reach out to us via email or through our website’s contact form. Our team is dedicated to assisting you promptly.

Are your clothes ethically made?

Yes, we uphold ethical manufacturing practices, ensuring fair treatment and wages for all workers involved in our production processes

Can I visit a store to try products in person?

Currently, Heloise operates online, but we plan to open exclusive showrooms in select cities soon.

How do I find my correct size?

Each product page includes a detailed size guide and measurement tips to help you select the best fit. For custom sizing, we request your measurements during checkout for a perfect bespoke result.​

What materials are used in Heloise garments?

Our products are crafted from high-quality fabrics selected for both comfort and durability.

Are Heloise products sustainable or eco-friendly?

We are committed to sustainable practices and choose suppliers and manufacturing methods that minimize environmental impact wherever possible.

Can I modify or cancel my order after placing it?

Orders for customized products cannot be modified or cancelled once confirmed. For products available in the catalogue, you may modify or cancel the order from the website or by contacting our team.

What should I do if my order arrives damaged?

If you receive a damaged item, contact our customer support within 24 hours of delivery with images of the defect, and we will review your claim promptly.

How secure is my personal information on your site?

We use industry-standard security protocols to protect your data and do not share personal information with third parties

How do I know I am purchasing a genuine Helios product?

All Helios garments are exclusively sold through our official website. Each product includes unique branding labels to guarantee authenticity and uphold our commitment to excellence.

How do I provide feedback or suggestions?

You can share feedback directly through our website’s contact form or via email. Your opinions help us improve our products and services.